Frequently Asked Questions

FAQ Section Name

1. Do we accept orders outside Singapore?

Presently we only do Singapore and Malaysia. By 2016 we will start with Brunei, Cambodia, Laos, Myanmar, Philippines, Thailand and Vietnam covering mostly ASEAN countries.

2. What forms of payment do we accept?

We accept Visa, Mastercard, American Express through PayPal.

3. How quickly will we process your order?

Your order is processed very quickly within a couple of hours! But your stuff will arrive according to the shipping method within 1-2 days (Singapore) and 2-5 days (Malaysia).

4. How are orders processed for overnight (after office hours) and weekend?

Orders presented on Friday (or over the weekend) will be processed the next working day on Monday and the order will be delivered within 1-2 days (Singapore) and 2-5 days (Malaysia).

Orders after 6pm on weekdays will be procesessed the next working day and the order will be delivered within 1-2 days (Singapore) and 2-5 days (Malaysia).

In most cases, yes, you will receive your package on the scheduled delivery date. However, there are some (if few) exceptions to this rule where delivery times are missed. Inclement weather or inability to find your locale are some examples.